# Resource One Medical Staffing — Full Content > Tennessee PSSA-licensed home care agency. Serving Memphis, Jackson, and 21+ counties across West Tennessee with 250+ bonded caregivers. Nine funding pathways including TennCare CHOICES, DIDD, VA, OPTIONS, CREVAA, Private Duty, Respite, Private Pay, and Long Term Care Insurance. --- ## About Resource One Medical Staffing is a PSSA-licensed home care provider with roots in physician referrals for post-surgical recuperation. Today we serve 150–200 patients per week from two offices — our Memphis-area headquarters in Cordova and our Jackson office covering 17 surrounding West Tennessee counties. **What makes us different:** - **Nine funding pathways** — TennCare CHOICES, DIDD/ECF CHOICES, OPTIONS for Community Living, VA Community Care, CREVAA, Private Duty contract staffing, Respite, Private Pay, and Long Term Care Insurance. Most home care agencies handle two or three. - **Deep credentialing** — Contracted with all three TennCare MCOs (BlueCare Tennessee, UnitedHealthcare Community Plan, Wellpoint), TriWest VA Community Care Network, and DIDD. - **Community-based caregiver model** — caregivers work in their own communities. Less turnover, better continuity for clients. - **Triple screening** — 10-year background check + state and federal abuse and sex offender registry screening + drug test. All caregivers are W-2 employees, bonded, insured, and covered by workers' compensation. **Strategic priority for new clients:** Private pay — direct-contract care with no insurance approvals, no waiting, and a free in-home assessment. Services can typically begin within days of the assessment. --- ## Services ### Private Pay When you need care now, our private pay option lets you contract directly with Resource One without insurance approvals, income qualifications, or authorization delays. You choose the schedule, the services, and when to start. We provide a free in-home assessment to develop a care plan tailored to your needs, and services can begin as soon as the plan is in place. **Who qualifies:** Anyone needing professional home care — no insurance or program eligibility required. Private pay is also the right option for families supplementing existing program hours or for services not covered by other payers. **What we provide:** - Personal care (bathing, grooming, feeding, mobility assistance) - Medication reminders - Light housekeeping and meal preparation - Transportation to appointments - Companionship and supervision - Alzheimer's and dementia care - Post-surgical and post-hospitalization recovery support - Flexible scheduling from a few hours to around-the-clock care Read more at https://resonemed.com/services/private-pay ### Long Term Care Insurance If you or a loved one has a long term care insurance policy, Resource One can provide the in-home care services your plan covers. As a licensed PSSA, we meet the provider requirements of most LTC insurance policies. We handle the documentation — care plans, caregiver time sheets, visit logs, and invoicing — so you can focus on care, not claim paperwork. **Who qualifies:** Individuals with an active long term care insurance policy whose benefits have been triggered — typically requiring assistance with two or more activities of daily living (bathing, dressing, toileting, transferring, continence, or eating) or having a cognitive impairment diagnosis. Most policies have a 30 to 90 day elimination period before benefits begin. **What we provide:** - Personal care aide services covered under your policy - Homemaker and companion care - Detailed care logs, time sheets, and documentation for claims - Direct billing to your insurer when assignment of benefits is available - Coordination with your insurance provider on coverage and requirements - Flexible scheduling within your policy's daily or monthly benefit limits Read more at https://resonemed.com/services/ltc-insurance ### Respite Care Family caregivers need breaks. Resource One provides professional respite care through multiple funding sources — including TennCare CHOICES, ECF CHOICES, the National Family Caregiver Support Program through local Area Agencies on Aging, and private pay. Whether you need a few hours a week or extended relief, our experienced, background-checked caregivers step in so you can step away. **Who qualifies:** Family caregivers who need temporary relief — whether funded through a Medicaid waiver, the National Family Caregiver Support Program (caring for someone age 60+), Tennessee's Family-Directed Respite Voucher Program, or private pay. No program enrollment is required for private pay respite. **What we provide:** - All personal care services during the respite period - Medication reminders and monitoring - Meal preparation - Companionship, engagement, and supervision - Flexible scheduling from a few hours to full-day coverage Read more at https://resonemed.com/services/respite ### VA Home Care Resource One serves veterans through multiple VA pathways. We are credentialed through TriWest Healthcare Alliance's VA Community Care Network to receive direct referrals from the Memphis VA Medical Center and other VA facilities. We also provide care for veterans receiving Aid & Attendance pension benefits who choose to use those funds for professional in-home support. **Who qualifies:** Veterans enrolled in VA health care who receive a Community Care or Homemaker/Home Health Aide referral from their VA care team, or wartime veterans and surviving spouses receiving Aid & Attendance pension benefits. VA eligibility is based on service history, disability status, and care needs. **What we provide:** - Personal care assistance (bathing, grooming, dressing, mobility) - Homemaker services and meal preparation - Medication reminders and monitoring - Companionship and escort to appointments - Respite care for family caregivers Read more at https://resonemed.com/services/va-home-care ### TennCare CHOICES TennCare CHOICES is Tennessee's Medicaid program for long-term home and community-based services, replacing nursing facility care with in-home support. Resource One is an approved HCBS provider credentialed through TennCare's managed care organizations — BlueCare Tennessee, UnitedHealthcare Community Plan, and Wellpoint. We serve members across all three CHOICES groups: Group 1 (nursing facility residents), Group 2 (nursing facility level of care, choosing home-based services), and Group 3 (at-risk individuals needing support to remain at home). **Who qualifies:** Adults 65 and older or adults 21 and older with a physical disability enrolled in TennCare. Members must meet nursing facility level of care criteria (Groups 1 and 2) or be at risk of institutional placement (Group 3) based on a Pre-Admission Evaluation. **What we provide:** - Personal care visits (bathing, grooming, dressing, mobility, toileting) - Homemaker services (light housekeeping, laundry, meal preparation) - Attendant care - In-home respite care for family caregivers Read more at https://resonemed.com/services/tenncare-choices ### DIDD Services Resource One provides community-based support for individuals served by Tennessee's Department of Intellectual and Developmental Disabilities. We deliver services under ECF CHOICES (Employment and Community First) and the legacy 1915(c) HCBS waivers, with an emphasis on helping members live and work independently in their communities. Our team includes DSPs for personal assistance and community participation as well as LPNs for authorized skilled nursing services. **Who qualifies:** Individuals with an intellectual disability (onset before age 18) or developmental disability (onset before age 22) enrolled in ECF CHOICES Groups 4 through 7 or an active 1915(c) waiver. Enrollment is through DIDD Regional Intake — West TN: (866) 372-5709. **What we provide:** - Personal assistance — ADL support, skill-building, and prompting to promote independence - Community participation support - Residential assistance - Skilled nursing (LPN) — medication administration, wound care, vitals monitoring, and physician-ordered interventions - ECF CHOICES employment and independent living supports - 1915(c) HCBS waiver services - Respite care Read more at https://resonemed.com/services/didd ### OPTIONS for Community Living OPTIONS for Community Living fills a critical gap for Tennesseans who need home care but are over income for Medicaid. Funded by the State of Tennessee and administered through the Area Agencies on Aging and Disability, OPTIONS provides personal care, homemaker services, and care coordination on a sliding-scale fee basis. In our service area, OPTIONS is managed by the Aging Commission of the Mid-South (Memphis) and Southwest Tennessee Development District (Jackson). **Who qualifies:** Tennessee residents age 60 and older or adults with a disability who need in-home services but are not eligible for TennCare CHOICES. Services are free for those with income at or below 200% of the Federal Benefit Rate, with a sliding-scale co-pay above that threshold. Contact the statewide Eldercare line at 1-866-836-6678 to start the intake process. **What we provide:** - Personal care and attendant services - Homemaker services (housekeeping, laundry, meal preparation) - Companion care and supervision - Coordination with AAAD case managers Read more at https://resonemed.com/services/options-for-community-living ### CREVAA The Collaborative Response to Elder and Vulnerable Adult Abuse (CREVAA) program places local advocates in every Tennessee county to support elderly and vulnerable adult victims of crime — including physical abuse, financial exploitation, neglect, and abandonment. When CREVAA advocates identify victims who need in-home care to recover safely, Resource One works with the advocate team and referring agencies to provide services through the appropriate funding program. **Who qualifies:** Elder and vulnerable adult victims of crime referred by CREVAA advocates, law enforcement, district attorneys, or Adult Protective Services. CREVAA operates in all 95 Tennessee counties through the Area Agencies on Aging and Disability, funded by the Victims of Crime Act. **What we provide:** - Personal care assistance during recovery - Companion care and supervision for safety - Homemaker services - Coordination with CREVAA advocates and protective services Read more at https://resonemed.com/services/crevaa ### Private Duty Staffing Resource One provides qualified, screened caregivers to CON-holding home health agencies that need reliable staffing support. We handle recruiting, screening, credentialing, payroll, and liability insurance so agencies can focus on patient care and compliance. Our staff work under the clinical oversight of the contracting agency while we manage the employment relationship. **Who qualifies:** Licensed home health agencies holding a Tennessee Certificate of Need that need supplemental or contract staffing for their patient census. **What we provide:** - Certified nursing assistants (CNAs) and home health aides - Flexible shift coverage — short-term and long-term placements - Full background screening and credential verification - Bonded and insured caregivers ready for immediate placement - Payroll, workers' compensation, and liability coverage for all placed staff Read more at https://resonemed.com/services/private-duty --- ## Locations ### Memphis office **Address:** 1679 Bonnie Ln #104, Cordova, TN 38016 **Phone:** (901) 751-7466 **On-call (24/7):** (901) 590-6688 **Fax:** (901) 751-5335 **Counties served:** Shelby County, Tipton County, Fayette County **Cities and communities:** Memphis, Cordova, Germantown, Bartlett, Collierville, Arlington, Lakeland, Millington, Covington, Munford, Atoka, Brighton, Somerville, Oakland, Piperton **Services available from this office:** TennCare CHOICES, DIDD Services, Private Duty Staffing, Respite Care, VA Home Care, OPTIONS for Community Living, CREVAA, Private Pay, Long Term Care Insurance Page: https://resonemed.com/locations/memphis ### Jackson office **Address:** 160 W. University Pkwy Suite C and D, Jackson, TN 38305 **Phone:** (731) 554-0841 **On-call (24/7):** (731) 214-1731 **Counties served:** Madison County, Benton County, Carroll County, Chester County, Crockett County, Decatur County, Dyer County, Gibson County, Hardeman County, Hardin County, Haywood County, Henderson County, Henry County, Lake County, Lauderdale County, McNairy County, Obion County, Weakley County **Cities and communities:** Jackson, Dyersburg, Martin, Union City, Paris, Humboldt, Milan, Brownsville, Lexington, Savannah, Selmer, Bolivar, Ripley, Trenton, McKenzie, Henderson, Camden **Services available from this office:** TennCare CHOICES, DIDD Services, Private Duty Staffing, Respite Care, VA Home Care, OPTIONS for Community Living, CREVAA, Private Pay, Long Term Care Insurance Page: https://resonemed.com/locations/jackson --- ## Careers We hire caregivers, CNAs, DSPs, and LPNs for community-based assignments across West Tennessee. All caregivers are W-2 employees with bonding, liability, and workers' compensation. Shifts are flexible (4 to 16 hours) and assignments prioritize proximity to where caregivers live. **Minimum requirements:** - 1+ year of direct care experience (home care, assisted living, hospital, or nursing facility) - Valid driver's license or state-issued ID - Pass background check and pre-employment drug screen - Reliable transportation to client homes **Roles we hire:** ### Caregiver In-home personal care for elderly and disabled clients across West Tennessee — assignments close to where you live. **What you'll do:** - Assist clients with bathing, dressing, grooming, and toileting - Help with mobility, transfers, and safe positioning - Prepare meals and assist with feeding - Light housekeeping and laundry - Medication reminders - Companionship, supervision, and engagement **Requirements:** - 1+ year of direct care experience (home care, assisted living, hospital, or nursing facility) - Valid driver's license OR state-issued ID - Pass background check and pre-employment drug screen - Reliable transportation to client homes **Nice to have:** - TN CNA certification - Experience with dementia or Alzheimer's care - Hoyer lift / mechanical transfer experience - First aid / CPR certification **Shift pattern:** 4 to 16 hour shifts **Employment types:** FULL_TIME, PART_TIME ### Certified Nursing Assistant Hands-on personal care for elderly and disabled clients in their homes — work for an employer that values your CNA license. **What you'll do:** - Assist clients with bathing, dressing, grooming, and toileting - Help with mobility, transfers, and safe positioning - Prepare meals and assist with feeding - Take and document vital signs as needed - Medication reminders and observation - Companionship, supervision, and clear communication with families **Requirements:** - Active TN CNA registry certification in good standing - 1+ year of direct care experience - Valid driver's license OR state-issued ID - Pass background check and pre-employment drug screen - Reliable transportation to client homes **Nice to have:** - Experience with dementia or Alzheimer's care - Hoyer lift / mechanical transfer experience - First aid / CPR certification - Experience with TennCare CHOICES, DIDD, or VA clients **Shift pattern:** 4 to 16 hour shifts **Employment types:** FULL_TIME, PART_TIME Apply online at https://resonemed.com/apply --- ## Frequently asked questions **Do I have to be on TennCare or Medicaid to get home care?** No. Our private pay option lets you contract directly with Resource One without insurance approvals or program eligibility. We also work with long term care insurance, VA benefits, and state OPTIONS funding. Medicaid pathways are available for those who qualify. **How fast can home care start?** Private pay services can typically begin within days of a free in-home assessment. Medicaid, VA, and long-term care insurance start dates depend on authorization timelines, which we help navigate. **How much does home care cost?** Private pay rates are based on the care plan we develop together — care needs, shift length, and schedule all affect the quote. We provide a free in-home assessment with no obligation, and you'll have a written quote before services begin. For Medicaid, VA, or LTC insurance clients, covered services have no out-of-pocket cost beyond any program co-pay. **Are your caregivers screened?** Every caregiver passes a 10-year background check, state and federal abuse and sex offender registry screening, and a drug test before hire. All staff are W-2 employees who are bonded, insured, and covered by workers' compensation. **Do you provide dementia or Alzheimer's care?** Yes. Caregivers are trained in dementia care and available through private pay, long term care insurance, VA, and Medicaid waiver programs. **Can I get around-the-clock care?** Yes. 24-hour home care is available through private duty and private pay — staffed with rotating caregivers for continuous coverage. --- ## Contact - **Memphis area (HQ):** 1679 Bonnie Ln #104, Cordova, TN 38016 — (901) 751-7466 — on-call (901) 590-6688 - **Jackson:** 160 W. University Pkwy Suite C and D, Jackson, TN 38305 — (731) 554-0841 — on-call (731) 214-1731 - **Email:** info@resonemed.com - **Website:** https://resonemed.com